Your questions answered. From the craft behind our pieces to caring for them and everything in between, this is where you’ll find all the details about our materials, orders, shipping, and services.
Below are some of are common questions about orders
Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your account to check your order’s progress at any time.
We process orders quickly to ensure timely delivery, but contact us within 2 hours of placing your order and we’ll do our best to accommodate changes.
No account is needed, but creating one makes it easy to view past orders, save shipping details, and track current deliveries.
We’re here to help. Reach out to us at info@poetryofmaterialthings.com with your order number and a photo of the item, and we’ll resolve it promptly.
Enter your code at checkout in the “Gift card or discount code” field. One promo code can be applied per order.
Every piece arrives in our signature packaging, perfect for gifting. You can also add a handwritten note at checkout for a personal touch.
Below are some common questions about shipping, returns, and exchanges
We offer standard and express shipping. Delivery times and costs are calculated at checkout based on your location.
Yes. We ship worldwide with a few exceptions. Duties and taxes may apply and are the responsibility of the recipient. good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Standard shipping typically takes 3–7 business days. Express shipping is available for faster delivery.
We accept returns within 15 days of delivery. Items must be unworn and in their original packaging to be eligible for a refund.
Begin your return online through our Returns Portal or contact our team at info@poetryofmaterialthings.com for assistance.
Original shipping fees are non-refundable unless the return is due to an error on our part.
Below are some common questions about our products
Each designer we carry works with their own materials and techniques — always check the item details for specifics. In general, expect fine metals like 925 sterling silver, recycled brass, and 14k/18k gold plating, hand-finished for lasting comfort and durability.
We offer a variety of both plated and solid gold jewelry. Since materials vary by designer, please refer to the individual item details for specifics.
With proper care, your pieces will maintain their beauty. Gold plating naturally wears over time, while sterling silver may develop a soft patina.
Avoid water, chemicals, and abrasives. Clean gently with a soft cloth and store each piece in its pouch or box when not in use.
We recommend removing jewelry before showering, swimming, or washing hands to prolong the finish and prevent tarnishing.
Yes we do offer options for resizing and repairs of items purchased from us. Contact our team for details.
